Frequently Asked Questions (FAQ)
What is Ethily?
Ethily brings carefully selected women’s fashion straight to your wardrobe, offering unique, stylish pieces designed to help you express your personality and feel confident every day with effortless elegance and thoughtful curation.
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we simply believe delivery should be easy and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
For now, we only ship within the United Kingdom. Our focus is on offering the best possible experience locally. If we expand to other regions in the future, we’ll be sure to let our community know first.
What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Just reach out to us at contact@ethily.com and we’ll guide you through the process.
How long do refunds take?
Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank or payment provider, it might take a little longer to appear on your statement.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, just let us know at contact@ethily.com and we’ll help you find the right option.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, and Visa. Every transaction is securely processed with SSL encryption to keep your details safe.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is a top priority. Ethily never stores your sensitive information, and our checkout is fully secure.
What do I do if my order hasn’t arrived?
Start by checking the tracking link provided in your shipping email. If it’s been more than 7 business days and your parcel still hasn’t arrived, contact us at contact@ethily.com and we’ll look into it right away.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to change or cancel it. Reach out to us as quickly as possible after placing your order and we’ll do our best to help.
Still need help?
We’re always here for you. Just drop us a message at contact@ethily.com ,and our friendly team will be happy to assist.